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FAQ

FAQ

Frequently Asked Questions

Find answers to common questions about our corporate travel services, planning process, and how we ensure a seamless experience from start to finish. 

Saxco distributes a full range of different brands of security products that you may refer to in our home page.

  • Fill in the reseller application form.
  • Provide company registration documents (SSM), relevant business licence.
  • Possibly minimum order quantity (MOQ) requirement.
  • Agree to reseller terms & conditions / pricing structure.

Yes, we run periodic training sessions for authorized installers / partners covering product installation, configuration, troubleshooting, and maintenance. Certification may be required to maintain warranty / support privileges.

Under certain conditions. Contact sales for more details.

Yes. Contact sales for more details.

For more warranty details you may refer to our warranty support page or contact sales for more details.

Yes, we provide spare parts / accessories (power supplies, cables, connectors, etc.) For older / end-of-life models, parts may be limited.
Depends on stock availability. Usually business days for in-stock items. Custom or special orders may take longer (e.g. 2–4 weeks).

We can connect you with certified installers; optionally we may offer on-site commissioning support / supervision (depending on location). Charges for installation are separate unless explicitly included.

Usually, business registration (SSM) is needed. For certain products (e.g. wireless frequencies, biometric data processing) additional approvals / compliance may be required. Also observe the Personal Data Protection Act (PDPA) for recording personal data. Local municipal / building authority permits may be needed for external installation or cabling.
If video recording / identity verification is involved, you must comply with Malaysian PDPA (or relevant law), obtain necessary consent, secure stored data, and ensure firmware / software security.
Generally no, unless the product is used in a medical environment. But note that some accessories / modules may be regulated.
We deliver via courier / freight forwarder. Shipping cost depends on volume, weight, and destination. For large / heavy shipments, freight charges will apply.
Yes, we ship all over Malaysia (Peninsular + East Malaysia). For outstation and remote areas, additional transport charges and longer lead time may apply.
Returns accepted if product arrives defective, wrong model, or damaged during transit. Must notify within 7 days of receipt. After verification, we may replace or repair. Items returned due to buyer’s change of mind may incur restocking fees if accepted.
We will replace DOA units upon receipt of proof (photos, video) within a specified period (e.g. 7 days).
Phone / email / WhatsApp support. Possibly remote assistance for configuration. On-site support for larger customers (for a fee or under support contract).
Yes, for certain models or brands, a minimum quantity may apply to get distributor / reseller prices.
Prices are set by the distributor; changes may occur due to currency fluctuations, import costs. Contact sales for more details.
Installers certified by us may offer a workmanship warranty of X months, subject to conditions.
Depends on the product and brand. Some OEM/ODM solutions may allow this, subject to minimum volumes and branding approval. Contact our product development team.
Some products (e.g. cloud storage, VMS software, facial recognition modules) may involve license costs or subscription fees. These are separate from hardware costs. Clarify valid period, renewal fees.